PassKeep Help
PassKeep FAQ
  • question_answers After updating to v3.0+ Passkeep keeps crashing?

    Unfortunately I cannot reproduce this and it only seems to be happening on a small number of devices during the upgrade.
    If you have a CSV or DB backup you can either clear Passkeeps data or uninstall it. Then re-install the latest version from the Google PlayStore. After signing in you should restore the backup and that's it.

    Update -- This has been fixed and released in v3.0.7, the update should be live on the Google Playstore or can be downloaded from passkeep changleog.

    If you do not have a backup follow the below steps exactly!
    • Go into your devices "Settings" and under "Apps" or "Applications" scroll down to and select Passkeep. Next click the option "Permission" and make sure "storage" is enabled.
    • Download and install PassKeepDBRecovery.apk over the currently installed version of Passkeep.
    • Once the PasskeepDBRecovery.apk has been installed make sure that you have a file ending in ".sqlite" on your external storage inside the Passkeep/DB folder, this is your database backup. The backup should look something like - passkeep_31082017_1432.sqlite
    • If the application crashes don't worry. Once you have made sure that you have the database backup on your external storage you can uninstall Passkeep. Make sure the backup was created first or else uninstalling passkeep will remove your passwords forever.
    • You should now reinstall the PassKeepDBRecovery.apk you downloaded and installed earlier.
    • Sign up to Passkeep ensuring the master password you sign up with is the same as the one which you used to encrypt the database.
    • Now go into the Backup/Restore option inside Passkeep (using the 3 dots in the top right hand corner of Passkeep) and restore the ".sqlite" backup you created in the previous steps.
    • Your database should now be restored and passwords should be visibile. Backup the database.
    • After backing up the restored passwords you should uninstall this version of Passkeep as it is only used for recovering the database.
    • Now resinstall Passkeep from the Playstore and restore your database backup you made in the previous step. Keep the DB backup safe as its important to always have a backup.

    I apologise for the incovenience this has caused but because it has affected a small amount of devices during the upgrade I have not been able to track down the cause. The application has been tested on multiple devices by multiple people and this issue cannot be reproduced. This issue will not happen on future updates as it only seems to have happened on a small percent of devices during the upgrade from passkeep v2 to v3. If you are experiencing this issue and would like to ensure it doesn't happen to anyone else please get in touch so I can squash this bug.

  • question_answers After updating to v3.0+ my passwords are jumbled up and showing symbols?

    Unfortunately I cannot reproduce this and it only seems to be happening on a small number of devices during the upgrade.
    If you have a CSV or DB backup you can either clear Passkeeps data or uninstall it. Then re-install the latest version from the Google PlayStore. After signing in you should restore the backup and that's it.

    If you do not have a backup follow the below steps exactly!
    • Important -- Do NOT backup the database when all passwords are jumbled up. Following the below method will create a backup which will then be safe to restore.
    • Go into your devices "Settings" and under "Apps" or "Applications" scroll down to and select Passkeep. Next click the option "Permission" and make sure "storage" is enabled.
    • Download and install PassKeepDBRecovery.apk over the currently installed version of Passkeep.
    • Once the PasskeepDBRecovery.apk has been installed make sure that you have a file ending in ".sqlite" on your external storage inside the Passkeep/DB folder, this is your database backup. The backup should look something like - passkeep_31082017_1432.sqlite
    • If the application crashes don't worry. Once you have made sure that you have the database backup on your external storage you can uninstall Passkeep. Make sure the backup was created first or else uninstalling passkeep will remove your passwords forever.
    • You should now reinstall the PassKeepDBRecovery.apk you downloaded and installed earlier.
    • Sign up to Passkeep ensuring the master password you sign up with is the same as the one which you used to encrypt the database.
    • Now go into the Backup/Restore option inside Passkeep (using the 3 dots in the top right hand corner of Passkeep) and restore the ".sqlite" backup you created in the previous steps.
    • Your database should now be restored and passwords should be visibile. Backup the database.
    • After backing up the restored passwords you should uninstall this version of Passkeep as it is only used for recovering the database.
    • Now resinstall Passkeep from the Playstore and restore your database backup you made in the previous step. Keep the DB backup safe as its important to always have a backup.

    I apologise for the incovenience this has caused but because it has affected a small amount of devices during the upgrade I have not been able to track down the cause. The application has been tested on multiple devices by multiple people and this issue cannot be reproduced. This issue will not happen on future updates as it only seems to have happened on a small percent of devices during the upgrade from passkeep v2 to v3. If you are experiencing this issue and would like to ensure it doesn't happen to anyone else please get in touch so I can squash this bug.

  • question_answers I have lost my master password, what can I do?

    Unfortunately nothing! PassKeep is an offline password manager as mentioned in the description on the Google Playstore. It does not store any of your passwords online. If you think you may loose your master password at some point then you can export your passwords as a CSV file. If you create CSV backups beware where you store them as they are un-encrypted and are therefore visible to anyone who has access to the file.

  • question_answers I have bought a new device, how can I transfer over my passwords to a new device?

    PassKeep is an offline password manager so your passwords do not sync from device to device. You can however create a backup and then transfer the backup to the new device and then restore the backup on the new device. If you would rather do it without the need to connecting devices using cables then you can share a backup to the cloud and download it on the new device.

  • question_answers After I restore my database backup the application crashes! Why?!?

    The main reason I have seen for this case is the database being corrupted, this is a file system issue and is not due to the PassKeep. Databases and other files on the file system can become corrupt so it is always good to have a backup and a backup for your backup. The crash however should not happen anymore on the latest PassKeep release.

  • question_answers When I restore a database, restore fails dues to incorrect password. Why?

    As the database is encrypted using your master password you cannot restore backups using a different master password from which the backup was created with.

  • question_answers What format are the CSV files?

    CSV files are in the format:
    title, username, password, password2, site, description, date-created, category, apk, color
    You should include this line at the top of your CSV file as the first line gets skipped.

  • question_answers Can I batch import data?

    Yes, you can do so by creating a CSV file using the format shown in the question above. Once you have the CSV file created go to the Backup/Restore section and press the "Restore from CSV" button. Select your CSV backup and your data will now be imported.

  • question_answers Why is my clipboard not cleared on app exit?

    Android only stores the last clipboard entry which PassKeep cólears on app exit or when the floating window is closed. If you are using a clipboard manager app they keep their own list of clipboard entries, PassKeep includes a hack to fix this. Under PassKeeps settings set the "Blank clipboard entries" option to a high number, this will insert X amount of blank entries into the clipboard manager hopefully clearing your copied data.